An Exemplary Service

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Since day one, the butlers at The Lodge have ensured that Sea Island members and guests have an exceptional stay.

By Ashley Ryan

Since opening day in 2001, butlers have served guests at The Lodge, a boutique 43-room property situated next to the Seaside and Plantation golf courses. Modeled after an English shooting and hunting lodge, it only seemed fitting to combine formal elegance with comfort, providing guests with everything they could need during their stay. 

Buddy Adams, who has served as a butler there for the last 15 years, says, “The great part about it is we’re so small; we get a lot of return guests. They will call us in advance … and we will go ahead and [prepare] everything for them before they get here.”

Another butler, James Fryer, agrees that the environment at The Lodge is key to the program’s success: “Butler service is crucial for The Lodge because [of the] … small amount of rooms. We are able to create special memories and provide quality service for our guest[s].”

Bellmen at The Cloister in 1934

The butlers complete an array of tasks at The Lodge. With no front desk to note, they check guests and members in and out of the resort. “When the guests are announced, we meet them at the front door and, if the room’s ready and it’s their first time with us, we give them the orientation and take them right up to their room,” he explains.

As they discuss the property and its amenities, the butlers also touch on the special services that they provide. Adams says that they have unique offerings for those wishing to celebrate birthdays, anniversaries or simply some time away from life’s responsibilities, providing visitors with options like rose petal baths, 24-hour room service or warm cookies with cold milk in the evening. In addition, the butlers are quick to assist by pressing clothing as well as handling the shipping of golf clubs and luggage to make it even easier for guests and members to arrive at The Lodge.

Operating 24 hours a day, these butlers truly get to know the people who stay at The Lodge. “They’re really like family,” Adams says.

In November, the service will extend to 14 additional rooms in six new cottages that will open at the property, with a team ready to attend to guests’ and members’ every need.

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